Scholar Services Knowledge Base/Help for Dossier Users

Uploading Letters to an Online Application System

posted this on June 06, 2013 04:37 PM

If an application asks for your letter writer's contact information so they can email a confidential link to upload a letter to the website, you can input an Interfolio-generated email address in place of your letter writer’s. This will allow Interfolio to upload the letter directly to the application, without bothering your letter writer. We refer to these as Online Application Deliveries.  Here's how to set one up:

  1. First, check to make sure your letter writer has successfully uploaded a letter to your account by checking your Documents page. Letters that have not been received cannot be used in a delivery.
  2. Locate the document you’d like uploaded to an online application. Click on the document title to find the unique email address, as seen below: webby.png
  3. In your online application, paste the document email address in place of your letter writer’s. This will direct the letter request to Interfolio, rather than your letter writer.
  4. Repeat the same process for each letter you would like uploaded.
  5. When Interfolio is contacted by the institution you have applied to, we will create a new Pending Delivery for each letter requested by the application.
  6. You’ll receive an email from Interfolio to alert you of your new delivery requests.
  7. Log in to your Interfolio account and navigate to your Deliveries page to process your pending deliveries.
  8. Some applications require additional information (performance ratings, rankings, etc.) that we cannot provide. We will cancel your deliveries if we encounter any customer questions that we cannot bypass or select "n/a" for.

It takes 1-3 business days for us to upload your documents to the online application system after you check out. If you’re worried about missing your application deadline, email us at or call 877-997-8807 to let us know and we can try to expedite your delivery upload.

Why hasn't my Online Application Delivery been created as a Pending Delivery?

Occasionally, online application requests from third party application systems do not reach Interfolio. This can happen for a few reasons:

  • The application hasn't processed your letter writer data yet, and therefore hasn't sent us a request yet.
  • The document email address was entered incorrectly.
  • A special character (like an accent) is preventing us from processing the email request correctly.
  • An error occurred within the third-party application.

What you should do:

  1. Contact us immediately <> to let us know. We may be able to match an orphan request received by our server to your account.
  2. If we can't match your request with your account, we will ask you to try to re-request the letter on the application system.  
  3. If you can't re-request a letter, Interfolio will need to contact the receiving institution to figure out the best way to resolve the situation.

As a reminder, please monitor your pending deliveries closely and let us know if you’re expecting a delivery that hasn’t come in yet.

Topic is closed for comments